There’s more to making a video than finding the record button! No, you don’t need to be a professional actress. You do have to do a professional job getting your point across. Here’s an excellent article to give you help.
Social Media and Customer Service
How To Use Social Media for customer service – Good explanation with examples of how you can offer customer service on social media platforms. Many people expect customer service at their finger tips so it can be worth your time to offer it.
Facebook to Build Your Business
The organic reach for posts on Facebook business pages is extremely low. Typically, you’re lucky if about 10% of your audience sees one of your posts. Spending time creating content for Facebook that no one sees isn’t going to benefit your business. … What you need to do is create brand awareness, educate your audience, show your community involvement, and build excitement about what you do through that content. This approach ties directly into level one of your local business ad strategy on Facebook, which is about creating a larger top-of-funnel audience that will be receptive to your offers when they’re ultimately presented.” Read this article if you’re serious about using Facebook to build your business.
Social Media
Social Media Examiner asked their experts for the key trends to watch for and integrate into marketing plans for 2021. VERY interesting article with useable info!
Giving Reviews on Facebook
Best Option
This is the best method because reviews stay on the Reviews page forever.
Go to A’s Business Page
Click Reviews on the left side navigation
Click the Yes button under Do you recommend A?
A window will open to allow you to write a recommendation.
Confirm that the post is set to be Public.
Click the Post button when you are done.
You can only leave one Review per Business Page. If you want to change or update the Review, you have to delete the first review and re-do it.
Alternate Method
Go to A’s Business Page
At the top of the News Feed, click in the “Write a post…” field.
Write a recommendation.
You could add @person’s name so the post would show up on their personal profile
You can add hashtags, links to a blog post or website, etc. just as you would any post
This post will be sent out to the Business Page’s Likes as a normal post would be.
This post will work down the News Feed as new posts are added. It will only be seen for a short period of time.
Exchange Reviews
It’s a great idea to arrange mutual reviews with colleagues and business partners. They would follow the same steps on your business page. I recommend doing the posts 2-3 days apart in case you have shared Friends and/or Likes.
Manage Instgram From Your Computer!
Here is an excellent article explaining what you can do from your desktop on Instagram. You’ve heard me say that trying to do marketing from your cell phone is harder than doing it from your desktop. Not only is that screen really small, the features are different. This applies to Instagram, Facebook, LinkedIn, Twitter, etc. So if you start from your desktop you can do more work, faster, with fewer headaches. Then finish up from your phone when necessary. NOTE!! Check out #6 to improve your Instagram security.
Hashtags
Facebook Changes
FB Friend Lists
A Special Kind of Clean Up
A client recently contacted me about doing more social media posting. First step was to see which platforms she had set up and what had been done so far.
Come to find out, there were:
2 Gmail accounts
1 with a business page
1 with a YouTube channel
1 Yahoo
2 Instagram accounts
3 YouTube channels
No clue what emails 2 of them went to
1 Twitter account she didn’t need
2 Facebook business page
1 MailChimp account
Before we could get to work, the client had to reset all of the passwords because she didn’t have a good list of Usernames and Passwords. THIS INFO IS CRITICAL TO YOUR BUSINESS! Use LastPass or another password keeper to record all usernames, passwords, PIN#, security questions. (Another client couldn’t access one of her accounts because she couldn’t remember if the answer to the security question was farmer, Farmer or cotton farmer. Capitalization counts in passwords and security answers!!)
We went to each account and reviewed the info. Every profile had different information! There was no consistency in the services she said she was offering, the descriptions of the services or even the way she had input the company name! This is very detrimental to your marketing efforts. Branding 101 requires that you use the same company name every time, every where. Then to increase your Search Engine Optimization you need to use the same keywords to list your services and to describe them.
Keywords
Keep a list of your keywords by your computer. Everything you write for your website, your social media, your eNewsletters, etc. should use these words. Why? Keywords are what your clients use to search for your services on Google, on Facebook, on Instagram. If you are sloppy with your keywords, they can’t find you.
Before you get too self-righteous about the mess this poor client was in, I challenge you to go look at your site and profiles right now! You may find the same confusion!
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