How To Use Social Media for customer service – Good explanation with examples of how you can offer customer service on social media platforms. Many people expect customer service at their finger tips so it can be worth your time to offer it.
Here is an excellent article explaining what you can do from your desktop on Instagram. You’ve heard me say that trying to do marketing from your cell phone is harder than doing it from your desktop. Not only is that screen really small, the features are different. This applies to Instagram, Facebook, LinkedIn, Twitter, etc. So if you start from your desktop you can do more work, faster, with fewer headaches. Then finish up from your phone when necessary. NOTE!! Check out #6 to improve your Instagram security.
Here is a video with Mari Smith, one of the leading experts on Facebook, talking about how to use hashtags. They are a bit new on FB but it makes sense to start using them now.
At last week’s Friday Free-For-All, I was asked about connecting Instagram to Facebook so you could make a post on Instagram and have it show up on Facebook. Click here to download the steps!
I want you to be a bit intimidated by this article. Why? Too many times we think of social media as making a post. And yes, make it on Facebook, Instagram, Twitter, LinkedIn,… But there is more to social media than just making a post – IF – you want it to be a major part of your marketing campaign. There is a difference in having a “social presence” and really marketing via social media. This article is specifically about how to use Instagram but the concepts are the same for any social media. If you want impact, you have to customize to the specific platform. And you have to customize to the platform’s audience. So look at your marketing plan. Do you need a presence? Do you need real social activity? Then we can plan appropriately. Click here to read the article.
The Instagram community is growing. The Instagram tools are expanding. This article describes how to use a brand new feature: Highlights. It’s a tool to organize your photos as well as group them in a manner that’s helpful to your viewers.
- Create a Highlight of your tips & tricks.
- Create a Highlight for an event.
- Create a Highlight for each product group.
How are you using Instagram today? What would you like for Instagram to do for you?
“It’s generally recommended to post at least once per day, and no more than 3 times per day, on Instagram.
I’ve found similar times of day to Facebook effective: my Iconosquare stats showed that 8pm was my best time, closely followed by 6am. Remember I’m on the West coast, so that’d be 9am and 11pm Eastern time.
Instagram is currently my second favorite platform, and I post six times a week.”
Information found on https://louisem.com/144557/often-post-social-media
“Most studies agree that once per day is optimal, with a maximum of two posts per day.
Hubspot found that pages under 10,000 fans experienced a 50% drop in engagement per post if they posted more than once per day.
At a minimum, you should post to your Facebook Pages 3 times per week.”
Statistics found on https://louisem.com/144557/often-post-social-media
The use of Influencers in social media is growing. What is that you ask? An Influencer is someone who has their own social media network. You connect with them to get recommendations. So the Image Consultant connects to the Premier Jewelry consultant and the cabi consultant. Her reach is extended. She gets instant credibility from the people who trust the other two consultants. Influencers with large followings can be paid or compensated in some way for their posts. Who could be an Influencer for your business?
“Wondering how often to post on social media?
Great question. The short answer is, “As often as you can post quality content, consistently.” Quality and consistency are key to social media success.
The longer answer is: Recent studies have shown that there really are optimal posting frequencies for the different social media platforms.
And the good news is, it’s probably not as often as you may have heard! That Facebook Page posting hourly, or Twitter account posting every 15 minutes? Forgetaboutit. Maybe it works for accounts with 100,000’s of followers, but it doesn’t work for the average business using social media marketing.
Information from https://louisem.com/144557/often-post-social-media