“Artificial Intelligence (AI) positivity has magnified disturbances in the marketing sector due to the human-like presence of AI in customer communication, shocking at the same time, the trust and authenticity conversations. The business strategies give AI full control over social media marketing and customer communication channels. AI makes the process faster, smarter, and more precise in Social Media Marketing , on the one hand, and, on the other hand, it does the opposite. Thus, businesses ask themselves how they could make the right decision about the right balance.”