“Meta’s looking to take the next major steps in AI development, which has become a key focus for Meta CEO Mark Zuckerberg, as he eyes a new era of digital interaction, where true artificial intelligence can be achieved.”
Does Your Website Need a FAQ Page?
Many websites have an FAQ Page as part of their navigation. Maybe it would be beneficial for your site. Consider these questions to see if you need one.
- Do you have questions that clients ask frequently, repetitively? Yes? Then an FAQ Page would be a good addition.
- Let me point out, however, that the answers should be covered in detail elsewhere on your website. If the answer is important there should be a Page or a blog post with a full answer. The FAQ is a concise answer. The FAQ can include a link to the more detailed answer.
- Do you need content for SEO purposes? Yes? An FAQ Page would be a good addition.
The more solid content you have on your site describing your business, services or products, the happier Google and other search engines will be with your site and the higher you will rank in search results. The FAQ Page gives you the opportunity to put the same answer in two places! As the Page content will be more extensive than the FAQ answer, you won’t have duplicate content either. Another SEO plus.
Linking from FAQ answers to other pages of your site also give you internal links which are a benefit in SEO.
- Do you have a large site with numerous pages? Yes? An FAQ Page would be a good addition.
A good rule of thumb is to have your most important information within 2 clicks for your site visitors. So content on a level 2 or level 3 page can be made quickly accessible with an FAQ Page. Your answer includes a link to the page with the detailed answer.
- Do you include information for industry associations, industry experts, etc. for credibility for your business? Yes? An FAQ Page would be a good addition.
Your website can become a resource for your visitors. They know you have links, posts and other information relevant to your industry. An FAQ answer can include a link to another website. I would use this sparingly but it can be helpful. Outside links to credible sites do have value for SEO purposes. But the real value is being trusted as a good resource to your visitors. They can skip googling a question because they know the answer is on your site and easy to find.
Some sites use an Industry Links Page for this purpose. FAQs go beyond a link to the organization’s Home Page and give specific answers. Does someone offer CAD drawings or safety guidelines or a metric conversion chart? Does someone have a great checklist or how-to article? If your clients ask for this type of information frequently, consider putting it on your website on a Page or blog. Or use an FAQ to direct people to the information.
A standard FAQ on the navigation menu
Reviews
Don’t ask for client reviews once. Ask many times in many different ways! You can’t tell when a client will have the time and the focus to do a review. So ask often and make it easy! Here is a good example. Event Espresso is a plug-in for WordPress to organize events and ticket sales. They did a 7 day series of email lessons. At the bottom of #7, they inserted a link to their Twitter profile. They asked for a tweet. This is an easy type of review request. I didn’t have to think of what to write, look up their Twitter ID. Nothing like that! Click on the link and share the word.
How To Evangelize and Create Advocates
“The difference between evangelism and sales is an evangelist typically has the other person’s best interest at heart. It’s not about fulfilling a sales quota and earning commission.”
I want to be an evangelist, not a salesperson. I’m not knocking salespeople. Raised by one. Married to one. Surrounded by them. Always looking for one at Lowe’s. BUT… being an evangelist is better because it is more satisfying in the long run. As a salesperson, I might make 1 sale. As an evangelist, I make a client for life.
Both Michael Stelzner and Guy Kawasaki understand this. In this podcast, they share their knowledge. I encourage you to listen in! It’s an older podcast but timeless information.
The Importance of Follow Up
I have seen similar numbers before but these just really hit me hard while I was reading “Conquer the Chaos: How To Grow A Successful Small Business Without Going Crazy” by Clate Mask and Scott Martineau. So I wanted to share them with you.
| Percentage of People Who Buy | Number of Contacts | When Companies Stop Contacting Prospects |
| 2% | 1 contact | 48% |
| 3% | 2 contacts | 24% |
| 4% | 3 contacts | 12% |
| 10% | 4 contacts | 6% |
| 81% | 5 contacts | 10% |
So almost half of us as salespeople stop after only 1 contact with a prospect. But we know only 2% actually buy at that first contact!!
Only 10% of marketers have a system in place to make 5 contacts with that prospect. But we know 81% of the buyers are making their buy decision on or after that 5th contact!
Contact means in person, by phone, voice mail, email, social media post, direct mail piece, etc. Anything that puts me and my services in front of the buyer.
You and I have to develop a marketing plan and system to ensure that we reach those prospects multiple times!
There is an additional benefit to this type of marketing system. When people do make a purchase or do business with us, the follow up helps build a relationship so they will do business with us again. The second or third sell to a client is always more profitable than the first sale.
How do you develop your system? You can plan the steps then set up them in a Customer Relationship Management software (CRM) such as Outlook, Google Contacts or Zoho. You can use a sales automation software like InfusionSoft or SalesForce. You can set up task templates in software like ToDoIst.
I don’t know about you but I’m going after that 81%!!
Instagram Launches New Artist Inspiration Initiative, Additional In-App Features
“Instagram’s rolling out some new sharing features, along with a new campaign to highlight creativity in the app, which will be headlined by a range of popular musicians.”
All That Tech Stuff!
Here is a cool site with lots of answers and lots of suggestions for you on all things tech – phones, online banking, Alexa, speakers, etc. The content ranges from simple “What is a platform?” to more complex “How to buy the right laptop.”
And it’s FREE!
What is Duplicate Content? Does It Harm Your Site?
A great way to beef up your website content and educate your visitors is to share websites and articles from other sources. Industry sites. Industry magazines. Expert articles.
Your best method is to write a short intro using your keywords and showing your expertise on the topic THEN link to the article.
There is a proper way to it and this article walks you through the pros and cons.
How Data Turns Into Marketing
Look at this excellent email from Southwest Airlines. They’ve used data they have in their system already to encourage you to travel more.
We’re halfway there!
There goes my competitive nature! I want to BE there!
3,152
Tell me what I’ve done.
Where we’ve been…
Not where have YOU been. Where have WE been. Now we’re a team.
Fees? Bag ’em.
One more positive point to make me feel good about flying Southwest.
Where to next?
The soft close!
Book now
The real close.
What data could you use to build a relationship with your clients?
Number of widgets purchased this year compared to last year.
Percentage of increase in business together this year.
Number of projects completed together.
Number of years working together.
Send at least a thank you card! How surprised will they be to get a nice piece of mail?? Or put together a graphic like this one that can be used with multiple clients. Do a Facebook video of you and your team shouting thank you.
People will respond to your thoughtfulness and your unusual approach.
LinkedIn Moves to #2 For B2B Marketing
Here is the overall distribution for all survey participants.
In the Social Media Examiner “2025 Social Media Marketing Industry Report” I was pleased to see that LinkedIn moved ahead of Instagram as the most popular platform marketing. I have been a fan of LinkedIn for years so I’m pleased to see more marketers recognizing its potential.
Facebook continued its decline. They dropped from 44% to 37%. LinkedIn increased to 29% and the #2 spot. The survey showed that 15% of marketers plan to decrease their organic marketing on Facebook in 2025.
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- This chart shows the distribution of B2B marketers using social media.
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- The survey reported more leads come from LinkedIn.
- 60% of marketers reported they will increase their organic activities on YouTube.
- 61% of marketers reported they will increase their organic activities on LinkedIn.
76% of B2B marketers. - 14% will decrease their organic activities on X/Twitter. Only 17% plan to increase.
- 30% will increase their organic activities on TikTok. On the other hand, 51% have no plans to use TikTok.
Moral of the Story
Social media platforms change almost daily. You need to read articles, listen to podcasts, watch videos from the experts to stay on top of what is happening. You also need to measure your social media efforts on a regular basis to see what is working, what is not working.
To have any success, you must be consistent with your posts and your engagement. (Engagement is responding to comments on your posts, commenting on others’ posts and reaching out to new followers.)
Your Computer Lady can help you develop a marketing plan. We can help you make posts. We can help you measure your results. We’re a tool to implement your plan! Call to discuss your specific needs today.
Recommended Resources
Gary Vaynerchuk(WARNING! Extreme language.)
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